Vaping Online complies with the Distance Selling Regulations (DSRs)

Returns for unwanted items

Vaping Online complies with the Distance Selling Regulations (DSRs), the rules that apply if you are buying products or services from suppliers without face-to-face contact, and where the consumer has not had an opportunity to examine the goods before buying or discuss the service in person.

You must notify us that you wish to return an item within 14 days of receiving it and then have another 14 days to return it once you’ve told us. We will then refund you within 14 days of receiving the goods back.

To be eligible for a return, your item must be unused and in the same condition that you received it. All hardware must be in the original packaging, including any outer sleeve as these contain the product serial numbers. We cannot accept any hardware back without this.

Some goods are exempt from being returned due to hygiene reasons. These include:

• Opened e-liquids
• Tanks / Atomisers which have been filled with liquid or used
• Vape Kits which have been filled with liquid or used
• Drip tips (mouthpieces)
• Opened coils
  
  

To initiate a return please contact us at support@vapingonline.co.uk order # and reason for return. Once authorized we will forward a returns form for you to fill in. Please complete this form and include it with the goods you are returning. If you are not able to print the form then please include a written note of your name, address, email address, order number and reason for the return so we know where the item has come from.

Please ensure your items are well packaged so they don’t get damaged on their way back to us. We don’t mind what you wrap them in – old newspaper works well. Make sure you obtain proof of postage otherwise you will be liable for any lost items. We will acknowledge receipt of your return and next steps. Refunds usually take 5 days to be processed but please allow up to 14 days.

Faulty items:

Any faulty item need to be reported to our Customer Service Team within 72 hours of receiving it and be able to provide evidence on request. please contact us at contact@vapingonline.co.uk and our team will respond to you within 2 Business Days (Mon-Fri).

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@vapingonline.co.uk

Exchanges
If you want to exchange your item, the quickest and easiest way is to re-order what you need and then use our returns process bas described above to return the unwanted items for a refund. This way you will receive the correct items quickly and your refund will be processed once the items are back with us.

Returns Shipping

We will cover returns costs for faulty and items sent to you, otherwise you will be responsible for paying for your own shipping costs for returning an unwanted item. Shipping costs for unwanted items are non-refundable. If your order wasn’t eligible for free shipping, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £30, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and will not be held liable for lost parcels.